Support
How can we help?
Questions about your account, your trial, logging, or syncing a device — we're here. Most things below have a quick answer.
We reply within 24–48 hours
Get in touch
Email us directly
The fastest way to reach a human. Tell us what's going on and we'll get back to you within 24–48 hours.
hello@sadana.fit →
Common questions
Before you email
How do I get started?+
Download Sadana from the App Store or Google Play, create your account, and answer a few questions about your goals. You'll land on your dashboard with everything set up. Your 7-day free trial starts the moment you join — no charge until it ends.
What does the trial cost, and how much is Sadana?+
Every new member gets 7 days free with full access. After the trial, pricing depends on your tier and your country — Sadana is priced for where you live, so the amount is set for your local market rather than converted from dollars. You'll see your exact price at signup, before any charge. Founding members lock their price for as long as they stay. You're never charged until the free trial ends, and we'll always tell you before any charge.
What's included in each tier?+
Sadana has three tiers:
- The Planner (free) — meal planning and grocery shopping: AI recipe recommendations, recipes, weekly planner, and cart.
- The Tracker — everything in Planner, plus recipe macros, AI food logging (text or photo), fitness sync with Google, Apple, and Strava, smart pantry, and weekly trend reports.
- The Coached — everything in Tracker, plus a personal AI wellness coach with daily briefs and nudges.
Your 7-day trial gives you full access so you can try everything before choosing.
How do I log a meal or workout?+
Open the app, tap to add, and snap a photo or describe what you ate or did. Sadana's AI reads it and logs the nutrition or activity for you in seconds — no manual calorie counting. You can review and adjust anything before it's saved. On the Coached tier, you can also just tell your AI coach directly — log a meal, a workout, or ask a question in the same conversation.
How do I connect a device or sync my data?+
You can connect a fitness source at signup, or anytime under Settings → Edit Profile & Preferences → Fitness → Activity Tracking Device. Sadana syncs with Apple Health, Google Fit, and Strava. Follow the prompt to authorize the connection, and your workouts and activity flow onto your dashboard automatically. If a sync isn't showing up, email hello@sadana.fit and we'll help.
How do I cancel my subscription?+
You can cancel anytime — you keep access through the end of your current billing period. Manage or cancel your subscription from your account settings wherever you subscribed: in the web app if you subscribed on web, or in the Android app if you subscribed there. You can also email hello@sadana.fit and we'll take care of it for you.
Already using Sadana?
Submit a ticket from inside the app under Menu → Support — it comes through with your account details attached, so we can help faster.
